Datacentre Operations Engineer
[redacted], Datacentre Operations Engineer
Glasgow | April, 2025 - April, 2027
(Current Position)
DC Ops Engineer
Some of the responsibilities at this role have been to; manage & maintain hardware, OS installations & configurations, SSL renewals for customers, perform server migrations, troubleshoot - hardware, connectivity, and email issues, supporting customers over phone calls and chat, as well as raising, resolving, and following up on tickets (internal & external). I have been providing support for Dedicated Servers, Cloud Servers, and Virtual Private Servers (VPS).
At this role I have had the opportunity to help some of our customers to defend against cyberattacks, remove malware from their servers, harden their environment, review logs and alerts to determine whether they were being targeted by threat actors, create firewall rules, as well as give them advice on security best practices and how to better protect their servers. Lastly, I have had the opportunity to review pentest reports that customers forwarded to us and confirm whether detected vulnerabilities had been patched, backtracked, or if they needed to be worked on and take the appropriate actions to mitigate them where needed.
Overall, it has been a very diverse position. I have come across and worked with a wide variety of tech-stacks and configurations such as Windows Servers, various Linux distributions, WHM, cPanel, and Plesk to name a few.